Privacy Policy

Last updated: March 2026

1. Who We Are

Comoon ("we", "us", "our") is a coliving operator based in Brussels, Belgium. We operate coliving houses at multiple locations in the Brussels Capital Region. You can contact us at:

2. What Data We Collect

We may collect the following personal data:

Contact information: name, email address, phone number
Enquiry details: messages sent via contact forms or WhatsApp
Booking information: preferred move-in date, duration of stay, room preferences
Usage data: pages visited, browser type, IP address (collected automatically via cookies)

3. How We Use Your Data

We use your personal data to:

Respond to your enquiries and booking requests
Manage your tenancy or reservation
Send you relevant information about our houses and availability (with your consent)
Improve our website and services
Comply with legal obligations under Belgian and EU law

The legal basis for processing your data is: (a) the performance of a contract or pre-contractual steps at your request; (b) your explicit consent where required; (c) our legitimate interests in operating and improving our services.

4. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by law. Contact and enquiry data is retained for a maximum of 2 years after last contact. Tenancy-related data is retained for 7 years in accordance with Belgian accounting obligations.

5. Sharing Your Data

We do not sell or rent your personal data to third parties. We may share data with:

Service providers who assist us in operating our website and business (e.g., email providers, payment processors), under strict data processing agreements
Authorities where required by law

6. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You may disable cookies in your browser settings; however, this may affect certain website features. We use:

Essential cookies: required for the website to function
Analytics cookies: to understand how visitors use our site (e.g., Google Analytics)

7. Your Rights Under GDPR

As a resident of the European Economic Area, you have the right to:

Access the personal data we hold about you
Rectification of inaccurate or incomplete data
Erasure ("right to be forgotten") where there is no lawful basis to retain your data
Restriction of processing in certain circumstances
Data portability — receive your data in a structured, machine-readable format
Object to processing based on legitimate interests
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at rent@comoon.be. We will respond within 30 days. You also have the right to lodge a complaint with the Belgian Data Protection Authority (dataprotectionauthority.be).

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transfers to our website are encrypted via HTTPS.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact

For any questions about this Privacy Policy or how we handle your data, please contact us at rent@comoon.be or call us at +32 494 19 88 70.